Shipping policy

Shipping Policy

Thank you for shopping at Nikkisstuffnthings! We take great care in crafting each order with precision, and we aim to ensure your purchase reaches you safely and in a timely manner. Please review our shipping policy below for important details about your order's journey.

1. Processing Time

Since all of our products are handmade and custom-made, processing times may vary depending on the complexity of your order. Most orders are processed within 5-7 business days after payment is received, but custom orders may take longer. If you’re purchasing a custom item, please refer to the product description for specific processing time details.

We will send you a notification once your order has been shipped, along with tracking information when available.

2. Shipping Rates & Methods

Shipping Rates & Methods

We offer free shipping on all orders within the United States! For international orders, we charge a flat rate of $50 for shipping. Here's a breakdown of our shipping options:

  • Free Standard Shipping (US Orders Only): Typically arrives within  5-7 business days, depending on your location.
  • International Shipping: A flat rate of $50 for all international orders. Delivery times vary based on your destination country and customs processing. Please note that additional customs fees or duties may apply, which are the responsibility of the customer.

All shipping costs will be calculated and displayed at checkout. If you have any questions about shipping or need assistance, feel free to contact us!

You will have the option to choose your preferred shipping method during checkout.

3. Shipping to P.O. Boxes and APO/FPO Addresses

We are happy to ship to P.O. boxes and military APO/FPO addresses. Please ensure that your shipping address is correct, as we cannot be held responsible for undelivered orders due to incorrect addresses.

4. Order Tracking

Once your order has been shipped, we will send you a confirmation email with a tracking number. You can use this number to track your package through the shipping carrier’s website.

Please allow 24-48 hours for the tracking information to update after the package has been shipped.

5. Shipping Delays

While we strive to ship your order as quickly as possible, shipping times may occasionally be affected by factors outside our control, such as:

  • Weather delays
  • Shipping carrier delays (especially during holidays or peak seasons)
  • Customs processing (for international orders)

If there are any significant delays with your order, we will notify you as soon as possible and do our best to resolve the issue.

6. Damaged or Lost Packages

We take great care in packaging your order to prevent damage during transit. If your package arrives damaged or is lost in transit, please contact us within 7 days of receiving the item or noticing the issue. We will investigate the problem and work with the carrier to resolve the situation.

In the event of a lost or damaged item, we may offer a replacement, or in some cases, a refund, depending on the situation and the findings of our investigation.

7. Incorrect or Missing Items

We do our best to ensure that every order is complete and accurate. If you believe you received the wrong item or if something is missing from your order, please contact us within [insert time frame, e.g., 7 days] of receiving your package. We will investigate and take the necessary steps to correct the issue.

8. Shipping Address

It is your responsibility to provide the correct shipping address when placing your order. Please double-check your information before completing your purchase. We cannot be held responsible for delays or lost packages caused by incorrect or incomplete addresses.

If you notice an error in your shipping address after placing your order, please contact us as soon as possible. If the order has not yet shipped, we may be able to update your information. However, once an order has shipped, we cannot make changes to the shipping address.

9. International Shipping

We are pleased to offer international shipping to most countries. Please note that international orders may be subject to customs duties, taxes, or other fees upon arrival in the destination country. These fees are the responsibility of the customer and are not included in the price of the product or shipping costs at checkout.

International shipping times can vary depending on the destination, so please allow additional time for delivery.

10. Returns and Exchanges

Due to the custom and handmade nature of our products, we do not accept returns or exchanges unless there is an issue with the item caused by a mistake on our part. For more information, please refer to our [Return and Refund Policy].

We appreciate your understanding of our shipping process and are here to ensure your shopping experience is as smooth as possible. If you have any further questions or need assistance with your order, please don't hesitate to reach out to us at [Your Contact Email or Phone Number].